At ChansoulCrystalz, we are committed to providing you with exquisite products and a seamless shopping experience. Please take a moment to review our shipping and returns policy.

Shipping Information:

Order Processing: We aim to process and dispatch your order swiftly. Typically, orders are processed within 1-2 business days.

Shipping Options: We offer various shipping options to cater to your needs. Shipping costs and estimated delivery times will be displayed during the checkout process.

Delivery Times: Please note that delivery times may vary depending on your location. Estimated delivery times are provided at checkout.

Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

Returns and Refunds:

14-Day Return Policy: If, for any reason, you are not completely satisfied with your purchase, you have up to 14 days from the delivery date to request a return for a refund.

Return Eligibility: To be eligible for a return and refund, the item must be unused, in the same condition as received, and in its original packaging.

How to Initiate a Return:

Refund Processing: Upon receiving your return and inspecting the item, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.

Return Shipping: Please be aware that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Customer-Damaged Products: ChansoulCrystalz is not liable for products that are damaged by the customer. We recommend handling our delicate crystal products with care.

Exchanges: At present, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as specified above and place a new order for the desired item.

Contact Us:

Should you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to us via email at Chansoulcrystalz@gmail.com.

We are dedicated to assisting you and ensuring that your experience with ChansoulCrystalz is exceptional.

Love & Light,

Chantelle